For our client, an international fintech holding based in the Canton of Zug, specializing in providing payment processing services to businesses worldwide, we are currently looking for a
Junior Support Specialist (Russian-speaking, 50%–100%) – Remote
Key Responsibilities:
- Manage and support B2B and B2C client accounts: understand client needs, maintain regular communication, and provide guidance
- Ensure a high level of customer service by resolving client issues in a timely and professional manner
- Facilitate communication between clients and internal departments (support, development, analytics)
- Analyze client data and transactions to identify opportunities and risks
- Prepare reports and presentations for clients and stakeholders
- Assist with the integration of new features and onboarding processes
- Support client retention and promote customer loyalty
Requirements:
- Initial experience in customer support or client-facing roles (preferably in fintech, IT, or banking) is an asset
- Strong interpersonal and communication skills
- Analytical thinking and the ability to work with large volumes of data
- Familiarity with tools such as Jira and Confluence is a plus
- Knowledge of SQL, fintech products, and transaction analytics is a strong advantage
- Fluent Russian is required
- Proficiency in English, German, or French is an advantage
- Responsible, independent, and proactive personality
- EU/EFTA passport or valid Swiss work permit (B or C)
If you can identify yourself with the requirements of this challenging position, we look forward to receiving your application (English CV and certificates/diplomas).
For environmental and efficiency reasons, we would like to ask you to submit your application via our online application platform (click on "Apply") rather than by e-mail or by post.
Ihre Ansprechpartnerin
Frau Elena Budagaschwili
Kontakt
MEVELIN AG
Ruopigen Zentrum
6015 Luzern